We are Permaconn Limited (we, us, our). We area private limited company registered with company number 16511379 and our registered office is C/O Mitchell Charlesworth 3rd Floor, 44 Peter Street, Manchester, United Kingdom, M2 5GP. We are committed to protecting the privacy and security of your personal data. This Privacy Notice describes how we collect, use and look after your personal data when you order our products and services, make use of the Permaconn System or visit our website [permaconn.com](our Website) (regardless of where you visit it from). It also tells you about your rights and how the law protects you.
1 Important information
1.1 This Privacy Notice supplements the other notices and terms published on our Website (including our website terms of use (Terms)) and is not intended to override them.
1.2 We are the controller of, and are responsible for, your personal data.
1.3 To assist you further in understanding this Privacy Notice, we have set out in the Schedule a glossary of terms used in this Privacy Notice, examples of types of personal data we collect, how we use it, the lawful basis for processing such data and further details of your rights.
1.4 Our Website may include links to third-party websites, plug-ins and applications. By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data. We have no control over these third-party websites, plug-ins or applications and are not responsible for their privacy notices, therefore you should read their privacy notices to understand what personal data they collect about you and how they use it.
2 Contact Us
2.1 If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact us in writing, either by:
Email: privacy@permaconn.com
Post: C/O Mitchell Charlesworth 3rdFloor, 44 Peter Street, Manchester, United Kingdom, M2 5GP
2.2 You have the right to make a complaint at any time to the ICO at www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
2.3 It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.
3 The data we collect about you
3.1 We may collect, use, store and transfer the types of personal data about you listed in Part 1 of theSchedule.
3.2 We also collect, use and share aggregated data. However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat this as your personal data.
3.3 Our Website is not intended for children and we do not knowingly collect data relating to children.
3.4 We do not collect any special categories of personal data or any information about criminal convictions and offences.
3.5 If we are required by law, or under the terms of a contract we have with you, to collect your personal data and you fail to provide it:
3.5.1 we may not be able to enter into or perform the contract with you; and/or
3.5.2 we may have to cancel the supply of our products and services to you and/or the contract (as applicable).
We will notify you of this at the relevant time.
4 How personal data is collected
We collect personal data in the following ways:
5 How we use your personal data
5.1 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:
5.1.1 to perform the contract we are to enter into or have entered into with you for the sale and supply of products and/or services;
5.1.2 to comply with a legal obligation; or
5.1.3 where it is necessary to carryout our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
5.2 Part 2 of the Schedule sets out the lawful basis we will rely on to process your personal data.
5.3 Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your information.
6 Change of purpose
6.1 We will only use your personal data for the purpose that we originally collected it for, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose or we have a lawful basis to change the purpose.
6.2 If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legalbasis which allows us to use your personal data in this manner.
6.3 We may process your personal data (without your knowledge or consent) where this is required or permitted bylaw.
7 Marketing
7.1 You will only receive marketing communications from us, if you have:
7.1.1 purchased products and/or services from us; or
7.1.2 you have provided your consent to receive marketing communications and have not opted out of receiving marketing communications, unsubscribed from our mailing list or withdrawn your consent.
7.2 We may ask you as part of our follow-up process to leave a review of our products and/or services.
7.3 We will not share your personal data with third parties for their marketing purposes.
7.4 How to opt out - You can opt out of email marketing by clicking the unsubscribe button within the particular marketing email. You can also withdraw your consent to receive marketing communications and asked to be removed from our mailing list at any time by contacting us.
7.5 Even if you opt out of receiving marketing communications, we may still use your personal data for other purposes provided we have a lawful basis to do so.
8 Disclosure of your personal data
8.1 We will only share your personal data with the Third Parties set out in Part 4 of the Schedule. We require all Third Parties to respect the security of your personal data and to treat it in accordance with the law. Such Third Parties can only process your personal data for specified purposes and in accordance with our instructions.
8.2 We do not transfer your personal data outside of the UK.
9 Data security
9.1 We operate appropriate security measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Access to personal data is restricted to individuals who have a business need to know it, are under confidentiality obligations and can only process it on our instructions.
9.2 We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
10 Data retention
10.1 We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
10.2 We may update our data retention practices from to time and you can request details by contacting us. However, we are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after the end of the tax year in which they cease being customers, for tax purposes.
10.3 We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. We can use anonymised information indefinitely without further notice to you.
11 Your legal rights
11.1 Your legal rights in relation to your personal data are set out in full in Part 3 of the Schedule. If you wish to exercise any of your rights, please contact our us.
11.2 You will not have to pay a fee to exercise any of your rights unless your request is clearly unfounded, repetitive or excessive. In which case, we may charge a reasonable fee for this information or refuse to comply with your request.
11.3 We may ask you to provide further information to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.
11.4 We aim to respond to all legitimate requests within one month. If your request is particularly complex or you have made a number of requests it may take us longer to respond. In this case, we will notify you and keep you updated.
12 Updates
12.1 We may change this PrivacyNotice from time to time by updating this page. Please check it regularly to ensure that you are aware of any changes.
12.2 This Privacy Notice was last updated in June 2025.
Part 1 - Types of personal data
Part 2 - Lawful basis for processing and processing activities
The lawful basis upon which we may rely on to process your personal data are:
Set out below are specific details of the processing activities we undertake with your personal data and the lawful basis for doing this:
Part 3 Your legal rights
You have the following legal rights in relation to your personal data:
Part 4 Third Parties
Part 5 Glossary
Aggregated data
Information such as statistical or demographic data which may be derived from personal data but which cannot by itself identify a data subject.
Controller
A body that determines the purposes and means of processing personal data.
Data subject
An individual living person identified by personal data (which will generally be you).
ICO
Information Commissioner’s Office, the UK supervisory authority for data protection issues.
Personal data
Information identifying a data subject from that data alone or with other data we may hold but it does not include anonymised or aggregated data.
Processor
A body that is responsible for processing personal data on behalf of a controller.
Special categories of personal data
Information about race, ethnicity, political opinions, religious or philosophical beliefs, trade union membership, health, genetic, biometric data, sex life and sexual orientation.